Store Policy

Edu Technology is a national reseller that offers the best in computer technology for health science student education and patient education related products. We focus on a small number of quality product lines that we can enhance with support and marketing.

We offer software and technology for technical education and continued learning. Disciplines supported include business, chemistry, medical, molecular modeling, database Internet forms development, business and finance and industrial technology. Current partners include BioEx, American 3B, Pearson, Hypercube, Kinesis and Primal Pictures.

We try our best to turn around and ship orders in one business day, we accomplish this over 95% of the time, but we cannot guarantee this. Also note that we offer the services from our shipper such as overnight and two day, that timing can be affected by inventory, holidays and other issues. When faster shipping is ordered, we work hard to get orders out that same day, but do not guarantee it. For example if you order 2 day shipping and put your order in on Saturday, a non-work day, we will try and get the package out Monday, but it may not be able to go out until Tuesday. Then the 2 Day service would arrive on Thursday. We do not guarantee a delivery date. Please email or call us if you have a specific date of need for a shipment to verify what is possible.

Our product return policy is that we cannot accept any returns on opened software or other products. Unopened software may qualify to be returned at the purchasers shipping cost with a credit or refund for 75% of the purchase price minus shipping. To qualify for this return, you must call us at 415-492-3322 and request a return product authorization. The credit will be issued after the product is received and if it is unopened and in sellable condition. This determination will be made by Edu Technology management. If an order that is shipped is returned to us for reasons that are not Edu Technology's fault, such as a incorrect address given by the customer, the customer is responsible for the original shipping cost as well as the cost to reship the product. Product returned by the shipper would still have a 25% restocking fee as noted below in our returns policy as we have already invested time and money in the shipment. Online products where we supply usernames and passwords cannot be returned in any case as once the codes are issued we cannot "unissue" them or reassign them.”

We market through the web, tradeshows, focused email, targeted list marketing and personal sales calls. Whether you are a school institution, teacher, student or just someone who wants to continue you education for the enrichment of your life, we may have tools to help. Thank you for visiting!

Neal Alen Owner and Operator
1351 Idylberry Rd
San Rafael, CA 94903
415-492-3322 & 866-609-8913 Voice
415-366-2060 or 800-787-5133 Fax

How to contact Edu Technology:

FAX POs to: 1-800-787-5133 or 1-415-366-2060 international Fax.
EMAIL: Send to Support@edu-technology.com (Attach proof to email.)
MAIL: Edu-Technology 1351 Idylberry Rd, San Rafael, CA 94903.

Proof of Academic Status for Specially Designated "Student" offerings.

If a product indicates it, you may need to provide proof of your academic status to qualify for special student pricing. No order will be shipped until a valid academic ID is received. You can place your order at anytime. We will place your order on "hold" until we receive your valid academic ID. Upon receipt of your academic ID, we will ship out your order.

Acceptable Forms of Academic ID:

Dated Student ID Card
Dated Faculty ID Card
Dated, current class schedule
Letter from school on school letterhead
Recent faculty/staff payment stub

How to Send Your Academic Proof:

Student status verification form - you need to be a current student and complete this form, and fax with a copy of your student identification documentation to us at 800-787-5133 or for international orders - 1-415-366-2060

FAX: to 1-800-787-5133

EMAIL: Send to sales@edu-technology.com (Attach proof to email. Attachment must be 300KB or smaller. Larger sized emails will not be accepted.)

MAIL: Edu-Technology 1351 Idylberry Rd San Rafael CA 94903